MAY 20, 2021

Softball Australia is continuing to provide support for administrators by giving them the chance to workshop their questions as they set up their new portals in revolutioniseSPORT.

As hundreds of administrators start setting up their portals we are sure you will have questions and so the training continues over the next few Thursday nights.

With the next Phase of the project underway we are calling for all Association Administrators to set up their portals first, so clubs can smoothly transition over the next few weeks.

While the previous training sessions provided as a very broad, top-level summary of the platform’s capabilities, these sessions will provide specific support to administrators who are actively trying to set up their new platform in revolutioniseSPORT.

The sessions will troubleshoot any problem areas and provide advice on how to work through them live on the call.

With learning any new system there is a period of uncertainty at the beginning and so tonight’s session will give you the opportunity to ask questions and solve any issues you have in configuring your account, setting up member classes and preparing for online registrations.

Clubs who are looking to get their platform set up will need Associations to be configured first so we are calling administrators with questions to bring them on a Thursday night.

Many Club and Association portals are now set up and so it is time to start preparing them for Online Registrations.

As such, you will receive an automated email with your username and a link to set your password if you are the nominated administrator. Please remember your login information contained in the email.

Setting your password:

When you create a password, you will be prompted to log into your account for the first time. We strongly recommend bookmarking this login page, so you can easily find it in future.

Once you have created your password, you’ll be able to log into your portal with those details and start configuring your account.

To assist with this, we’ve provided some pre-recorded training material that will guide you through the initial set up of your portals. These webinars (and a brief description of what they include) are linked below:

Training Materials:

1. revSPORT Platform Demonstration – a pre-recorded version of what was presented during the ‘Intro to revolutioniseSPORT’ sessions.
2. revSPORT Getting Started webinar – a guide addressing the aspects of your account that need setting up early, ultimately enabling member registrations. This will cover some of the content from the sessions but in more detail and in a more practical demonstration.
3. revSPORT Quick Start Guide – is a written guide containing the initial steps you should follow to get your account up and running.

Remember, there’s an abundance of resources available in the Help section of your accounts that will provide considerable assistance upon you being given access.

If the FAQ articles and help videos don’t resolve your queries, revolutioniseSPORT’s support team are just a couple of clicks away and you can get in touch with them by going to Help > ask for help within your account.

We do ask that you contact revolutioniseSPORT via the ticketing system as opposed to email, as response time for emails is generally slower and tickets are linked to your account. This means that they can be more easily accessed in the future than scrolling through emails and provide a full audit trail of communications between yourself and revolutioniseSPORT.

Further Training Opportunities

To help clubs and associations through the set-up process we will be continuing the training opportunities with a series of live FAQs sessions for the next 4 Thursday nights.

Session 1:  [Completed]

• Thursday 13^th May, 2021
• 7pm – 8pm AEST

Session 2:

• Thursday 20^th May, 2021
• Microsoft Teams
• 7pm – 8pm AEST

Session 3:

• Thursday 27^th May, 2021
• Microsoft Teams
• 7pm – 8pm AEST

Session 4:

• Thursday 3^rd June, 2021
• Microsoft Teams
• 7pm – 8pm AEST

All Club/Association administrators are welcome to attend these sessions where you will have the chance to ask questions live on the night and workshop solutions.

Use the above links to join any of the Thursday Sessions.

The FAQ document on the revolutioniseSPORT project, current as at April 22 2021, is available for download here.

Any unanswered queries though should be directed to revsport@softball.org.au.